My Communication Style Essay Example | Topics and Well Written Essays - 500 words

My Communication Style - Essay Example Many of the customers possess the communication style of being a questioner and an asserter. As they are on the receiving part, they tend to ask in-depth questions and try to clear out all possible level of queries with the customer service representative. Some customers are harsh and some are cool and patient. Different types of customers need to be dealt according to their nature of questions. At the end of the day, there are certain goals and objective that I have to accomplish and be accountable to my management. Hence to achieve these goals I need to constantly improvise my communication skills. At certain times, some difficulties may lead to undesirable conversations which may lead to conflicts with the customers. The Perfectionist : While dealing with a perfectionist I would ensure that I give in all the details and also accomplish all my goals while dealing with customers. Since the perfectionist wants detail oriented conversation, all details would be provided The Achiever: When an achiever style of communication comes forward, as I too am an achiever, the conversation would be enjoyable as well as logical. As both the customer and I would be clear and logical on whatever is being communicated. The Romantic: While dealing with a Romantic style communication of the customer, I would make the customer talk more about their feelings and perceptions about the product or service so that they feel motivated and feel important during conversation. The Observer: I would ask the Observer style of customer to clear their queries as such customers do not share their feelings. Being an achiever, I would ask them to share their though process and convey my opinions accordingly. The Questioner: I would communicate with a style that is not confusing and in which the customer does not have any doubts because such customers are very particular about

Global management, people, and the digital divide Essay - 4

Global management, people, and the digital divide - Essay Example In poverty stricken areas, many people do not enjoy the benefits afforded by ICT, such as internet accessibility and networking. This is why such regions extensively rely on markets and donor driven aid to build their ICT infrastructure (Jonathan, 2005, pp. 22-25). However, failure to access such funds continues to widen the gap between the poor and the rich, especially in regard to internet accessibility. This inequality is rampant not only in developing countries, but in developed ones as well. In recognition of the identified digital divide, donors are increasingly considering the need to bridge this gap, through creation of low cost technologies, which can aid in enhancing internet accessibility in these regions. An excellent example is the recently adopted laptop per child policy, which seeks to ensure that children in underprivileged societies attain some level of technological advancement (Strover, 2003, pp. 275-277). The program further seeks to ensure that students experience a media rich environment both at home and school, which will make them more creative and critical with information technology. The program is also instrumental in increasing opportunities for students to overcome educational inequality. The One Laptop per Child (OLPC) program is a high profile initiative designed to bridge the digital divide, by providing poor kids with low cost computers that support network capability. These laptops are specifically designed to handle low-power supply, as well as, the ruggedness of poor rural and urban regions (vanDuersen and vanDijk, 2011, pp. 895-905). Additionally, the laptops’ software features graphical programs and user interface that are designed to enhance learning. For instance, in the largely rural state of Maine, students from poor backgrounds have benefited from the OPLC program by acquiring means to access